South Dakota D-CAP Program

D-CAP, run by the South Dakota Automobile Dealers Association (SDADA), is an informal mediation program designed to resolve disputes between customers and dealers. This self-initiated process often leads to positive outcomes for consumers.

If you encounter an issue with your vehicle or its purchase and have not yet resolved it through discussions with the dealership, follow these steps to initiate the D-CAP process:

Note: If you've already consulted an attorney, you cannot proceed with D-CAP.

Step 1: Contact the SDADA at 605-336-2616 and ask for the D-CAP Manager, or visit their office at 3801 South Kiwanis Avenue, Sioux Falls, SD. Be prepared to explain your issue.

Step 2: The D-CAP Manager will ask if you've discussed the problem directly with the dealer. If not, you’ll be encouraged to do so, as many issues are resolved at this stage. If the problem persists, continue to the next step.

Step 3: Complete the one-page form provided by the D-CAP Manager, detailing your issue. Return the completed form to the SDADA D-CAP Manager.

Step 4: The D-CAP Manager will notify the dealer of your unresolved issue and provide them with your completed form. If the issue remains unresolved, the process will advance to Step 5.

Step 5: Your case will be reviewed by a panel of independent consumer representatives who will make a non-binding recommendation. If you’re still unsatisfied after this process, you can pursue other remedies.

D-CAP Overview D-CAP has successfully resolved most issues brought to its attention over the years. While sponsored by South Dakota’s franchised dealers, the program is available for disputes with any South Dakota dealer.

For more information:
South Dakota Automobile Dealers Association
3801 S Kiwanis Ave.
Sioux Falls, SD 57105
605-336-2616